Scoped diagnostics
Support sees tenant context without collapsing isolation boundaries.
Provider-side trust layer
Backoffice
Backoffice was crafted for support engineers, SRE, compliance and billing operations. It turns internal interventions into scoped, approved and auditable workflows instead of scripts and direct database access.
Introduction
Inside Backoffice
The provider needed speed during incidents without weakening tenant isolation or losing evidence about who changed what and why.
What had to be protected
The interface favors calm operational density: risk lanes, accountable actions and clear next moves during incidents.
5
source domains
30+
ops modules
100%
privileged action logging
L3
support ready
Features
Product features with technical depth
We separated provider-facing workflows from tenant-facing domains and made privileged actions explicit, reviewable and reversible where possible.
Replay discipline
Replay is routed through controlled labs, approvals and evidence records.
Rollout governance
Policy and rule changes use segmentation, versions and audit history.
Operational command
Health, incidents, integrations and billing risks are prioritized in one provider view.
AI and automation readiness
The system keeps clean domain events and audit context for assisted workflows.
Incident cockpit
SRE sees degraded domains, tenant impact and SLA risk first.
Support case view
Evidence, traces and allowed actions stay attached to one case.
Policy rollout board
Operators compare versions, risk segments and approval state before rollout.
Challenges
Internal risk
Without a backoffice, diagnostics, replay, support and rollout control become manual procedures with unclear accountability.
Technical challenges
Tenant isolation
Support needed enough context to diagnose issues without crossing customer boundaries.
Privileged actions
Every internal intervention had to be scoped, approved and visible after the fact.
Incident speed
The interface had to help teams move quickly without falling back to scripts or direct database access.
Domain challenges
Internal risk
Without a backoffice, diagnostics, replay, support and rollout control become manual procedures with unclear accountability.
Incident cockpit
SRE sees degraded domains, tenant impact and SLA risk first.
Support case view
Evidence, traces and allowed actions stay attached to one case.
Technology stack
Technology stack behind the product
A provider-facing web platform over domain APIs, audit services, approval workflows and operational dashboards for cross-domain reliability.
Backend
.NET APIs, domain-prefixed modules
Observability
Health, queues, replay traces
Governance
Approvals, elevation, audit logs
Operations
Tenant support, rollout, billing controls
Web app
Angular, TypeScript
Cloud
GCP, Kubernetes, containers
DevOps
CI/CD, OpenTelemetry, health checks
AI
Assisted workflows and automation direction
.NET APIs
Health
replay traces
elevation
Tenant support
billing controls
TypeScript
Kubernetes
CI/CD
health checks
Backend
Governance
Web app
DevOps
Provider ops
SRE
domain-prefixed modules
queues
Approvals
audit logs
rollout
Angular
GCP
containers
OpenTelemetry
Assisted workflows and automation direction
Observability
Operations
Cloud
AI
Diagnostics
domain-prefixed modules
queues
Approvals
audit logs
rollout
Angular
GCP
containers
OpenTelemetry
Assisted workflows and automation direction
Observability
Operations
Cloud
AI
Diagnostics
.NET APIs
Health
replay traces
elevation
Tenant support
billing controls
TypeScript
Kubernetes
CI/CD
health checks
Backend
Governance
Web app
DevOps
Provider ops
SRE
Preview
Platform insight
Selected product screens showing information architecture, UX decisions and real system surfaces.
Japonics
Operate complex SaaS without invisible internal shortcuts
Backoffice demonstrates provider-grade craft: speed, restraint and accountability in one operating layer.