Tenant structure
Organizations, locations and groups become manageable by customer admins.
Customer control without support tickets
SelfCare
SelfCare was crafted as Ankior's customer control plane. It makes organization structure, identity, billing, entitlements and support visible without pushing routine administration back to the provider.
Introduction
Inside SelfCare
A multi-domain SaaS cannot scale if every user, invoice, entitlement and support change requires provider intervention.
What had to scale
The UX is admin-dense but calm: clear permissions, reversible setup steps and no hidden provider-only assumptions.
Self-service
tenant operations
RBAC
governed access
Billing
customer visible
Support
case context
Features
Product features with technical depth
We separated customer control from provider operations and made entitlement, identity and billing workflows predictable.
Effective access
Roles, groups and direct grants are understandable before changes are saved.
Entitlement clarity
Domain activation and limits are visible as customer-facing product state.
Support context
Cases carry tenant, product and permission context from the start.
AI and automation readiness
The system keeps clean domain events and audit context for assisted workflows.
Admin dashboard
Customer admins see domains, access, billing and support health together.
Access review
Before granting access, the system explains effective permissions.
Provisioning path
New domain activation is explicit, traceable and support-aware.
Challenges
Scaling customer operations
Customer admins need power without being exposed to internal provider controls.
Technical challenges
Permission clarity
Admins had to understand effective access before changing roles, groups or grants.
Customer autonomy
Routine tenant operations needed to move out of provider support without exposing provider controls.
Billing context
Entitlements, invoices and support state had to stay understandable as one customer-facing product surface.
Domain challenges
Scaling customer operations
Customer admins need power without being exposed to internal provider controls.
Admin dashboard
Customer admins see domains, access, billing and support health together.
Access review
Before granting access, the system explains effective permissions.
Technology stack
Technology stack behind the product
SelfCare coordinates identity, tenant governance, billing profile, provisioning and support APIs while respecting source-domain ownership.
Backend
.NET tenant and billing APIs
Identity
Users, groups, roles, grants
Billing
Profiles, invoices, payments
Support
Cases, escalation, audit context
Web app
Angular, TypeScript
Cloud
GCP, Kubernetes, containers
DevOps
CI/CD, OpenTelemetry, health checks
AI
Assisted workflows and automation direction
.NET tenant and billing APIs
groups
grants
invoices
Cases
audit context
TypeScript
Kubernetes
CI/CD
health checks
Backend
Billing
Web app
DevOps
Tenant admin
Users
roles
Profiles
payments
escalation
Angular
GCP
containers
OpenTelemetry
Assisted workflows and automation direction
Identity
Support
Cloud
AI
Users
roles
Profiles
payments
escalation
Angular
GCP
containers
OpenTelemetry
Assisted workflows and automation direction
Identity
Support
Cloud
AI
.NET tenant and billing APIs
groups
grants
invoices
Cases
audit context
TypeScript
Kubernetes
CI/CD
health checks
Backend
Billing
Web app
DevOps
Tenant admin
Preview
Platform insight
Selected product screens showing information architecture, UX decisions and real system surfaces.
Japonics
Give customers control without weakening governance
SelfCare shows how Japonics designs admin surfaces that are powerful without becoming chaotic.